Refund policy
We aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, please review our policy below:
Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging, accompanied by the proof of purchase (invoice or order confirmation).
Damaged or Defective Items
- If you receive a product that is damaged, defective, or incorrect, contact our customer support immediately.
- You can choose between a replacement or a full refund, including any applicable shipping fees.
Refund Process
- Refunds will be processed within 7-10 business days after the returned item has been received and inspected.
- The refund will be credited to your original payment method (bank account, credit card, etc.).
Non-Returnable Items
- Opened or partially used products, promotional items, and gift cards are non-returnable, unless defective.
How to Initiate a Return
- Contact our customer support team within 7 days to receive return authorization and further shipping instructions.
- If the product is faulty or incorrect, return shipping fees will be covered by us. Otherwise, you may be responsible for the shipping cost.
For any additional questions or assistance, please reach out to our customer support team. We are here to help!